THE RACQUET GARDEN (TRG)

Use of Courts Rules and TRG Rules and Regulations

Welcome to The Racquet Garden (TRG). We at TRG are fully committed to safeguarding and promoting the well-being of everyone using its premises. We believe that it is important that players, members, coaches, staff and parents/guardians should, at all times, show respect and understanding for the safety and welfare of others. To keep things safe, fun, and fair for everyone, please read the following Terms & Conditions before using our facilities.

1. Acknowledgment of Risk

All players understand and accept that padel and all racket sports carry inherent physical risks, including but not limited to strains, slips, falls, accidental collisions and/or getting hit by balls and rackets. By entering the facility or participating in any activity at TRG, all players and visitors voluntarily assume full responsibility for such risks.

2. Limitation of Liability

2.1 TRG and its staff shall not be liable for:

2.1.1 Any injury or accident unless caused by proven gross negligence.

2.1.2 Any loss, theft, or damage to personal belongings, including vehicles or equipment.

2.2 For transparency purposes, the TRG Facilities, including the padel court walls, glasses and the related metal and glass fastening tools, are assessed on a daily basis by TRG with the courts maintained and assessed every 2 weeks. The rackets are also cleaned daily. The Court glass in particular are made of 12mm high quality tempered toughened glass and are designed to withstand high impacts from padel balls and player collisions, which are deemed suitable for both casual and competitive play.

2.3 All players are prohibited from wearing any unsuitable outfit, or part thereof, including wihtout limitation any inappropriate shoes and jewellery, to minimise any damages to the glass. In the unlikely event that it does break, it shatters to small relatively harmless pieces. It will not break into big shards of glass.

3. Attire & Safety Requirements

All players must wear appropriate padel/racket sport shoes and clothing. This helps reduce injury risk and protect the playing surfaces. Non-compliance may result in denial of access.

4. Supervision of Children

Children under the age of 16 must be supervised at all times by a responsible adult. TRG shall accept no responsibility for the safety or behavior of unsupervised minors.

5. Cleanliness & Conduct

We kindly ask all players and visitors to:

(a) Endeavour to maintain cleanliness across all areas;

(b) Dispose of trash properly at the designated rubbish bins;

(c) Leave courts and common spaces as you found them.

6. Cancellations & Payment

6.1 All bookings must be confirmed via payment to the designated BIBD account number at least 3 hours before the scheduled slot. Failure to do so will affect the players and any related guests permission on the TRG Premises and may be considered as trespassing - TRG reserves the right to remove any guests or players who fail to adhere to these Rules and Regulations.

6.2 Cancellations must be made at least 6 hours in advance to be eligible for rescheduling.

6.3 No cash refunds will be issued.

6.4 However, paid slots may be rescheduled once to a later available date, subject to TRG’s full discretion and availability.

6.5 Late cancellations or no-shows shall be deemed to forfeit the booking fee.

7. Rain & Wet Weather Policy

• Rain can create dangerously slippery conditions on the turf. If it rains:

  (a) Players must contact TRG immediately during the affected booking slot to request a reschedule.

  (b) If players continue playing, they do so entirely at their own risk, and TRG shall be indemnified from all liability and shall not be responsible for injuries or accidents.

  (c) If the courts are wet, TRG shall be given 5-10 minutes to clear out the puddles on the courts but the Players and Guests acknowledge that they are playing on sub-optimal conditions which will be considered as wilful and reckless disregard of one's health and safety, and further acknowledge that the courts may still be wet and slippery. Players are therefore playing at their own risk and TRG shall be indemnified from all liability and shall not be responsible for injuries or accidents.

  (d) If the total playing time is more than 30 minutes for any given hour, no refund nor rescheduling shall be given. For example, if a player books for an hour, and it rains only for 15 minutes during the session, there will be a total of 45 minutes playing time available. There will be no refunds/rescheduling available.

8. Opening Hours

8.1 TRG is open daily from 6:00 AM to 12:00 AM (midnight). Fridays 12-2pm will be closed for Friday Prayers.

8.2 All players must vacate the premises by closing time.

8.3 No cars shall be left in the parking lot beyond the booking time or after operating hours. Any cars left in the parking lot outside of their booking time or after operating hours may be removed.

9. Facility Access

Players and guests must remain only in authorised areas of the TRG facility. Trespassing into restricted zones may result in removal or suspension from future bookings.

10. Code of Conduct

10.1 Strictly prohibited conduct includes:

(a) Smoking or vaping;

(b) Alcohol consumption;

(c) Betting or gambling, and all such other types and forms;

(d) Physical fights, threats, harassment, or any form of disorderly conduct.

Zero Tolerance Policy:
Any such misconduct may result in:

• Immediate removal from the premises;

• Permanent banning from TRG;

• Police involvement or legal action if deemed necessary.

11. Advance Booking for Events

11.1 All advance reservations (ie reservations made manually directly with TRG and/or any reservations made outside of the existing booking system) for an event ("Advance Event") is only confirmed upon receipt of a non-refundable deposit of 50% of the total amount quoted by TRG vide the Official Quotation Letter.

11.2 Full payment shall be made no later than 3 days before the date of the Advance Event.

11.3 The reserved period shall be fixed in accordance with the Official Quotation Letter.

11.4 Any request for extension is subject to availability and additional hourly charges.

11.5 Additional charges shall apply for the following additional services: Coaches, tent setup, chairs, food and catering are optional add-ons and will be charged separately.

11.6 Final confirmation of add-on services must be made at least 7 days before the event date.

11.7 All guests must follow TRG’s standard club rules and safety guidelines.

11.8 Proper sports attire and footwear are required on the courts.

11.9 TRG reserves the right to remove individuals who violate safety or behavioural rules.

11.10 The Rain and Wet Weather Policy stipulated above in Section 7 shall apply.

12. Media & Publicity

By entering TRG facilities or participating in TRG events, unless expressly communicated in writing, you consent to the use of any photographs, videos, or recordings taken by TRG for use in:

(a) Promotional materials;

(b) Website content;

(c) Social media posts.

You waive any claim to royalties or other compensation for the use of such materials.

13. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of Brunei Darussalam.

• Any disputes arising from the use of TRG and its facilities shall first be resolved amicably through mutual discussion, failing which, disputes shall be referred to an arbitration panel consisting of 3 neutral members (each to be appointed by TRG, the affected person and third member shall be mutually appointed by the other two members), which shall have exclusive jurisdiction.

14. Acceptance of Terms

By booking a court, entering TRG premises, or using any of our facilities, you confirm that you have read, understood, and agreed to all the above Terms & Conditions. TRG reserves the right to amend these terms at any time, with updated versions posted at the venue or communicated through official channels.

Let’s keep it clean, respectful, and safe.